How BlocBI’s 90-Day Support Package Ensures a Smooth Rollout

Rolling out new data solutions can feel daunting for many businesses, especially those who are venturing into the world of data analytics and warehousing for the first time. At BlocBI, we understand these challenges, which is why we developed our 90-day support package. This package ensures that the implementation of data solutions is seamless, offering continuous guidance, training, and technical support throughout the crucial early stages.

Why Support is Critical During Rollout

The initial stages of a data solution rollout are critical. Whether it’s setting up a data warehouse, implementing analytics dashboards, or integrating new data pipelines, the first few months determine the long-term success of the solution. Without proper support, clients may face issues that slow adoption, lead to errors, or create operational disruptions. BlocBI’s 90-day support package eliminates these risks by providing ongoing assistance to ensure a smooth, stress-free rollout.

What’s Included in BlocBI’s 90-Day Support Package?

Our 90-day support package is designed to address all the typical concerns clients face during the implementation of data solutions. Here’s a breakdown of what’s included:

1. Onboarding and Training Sessions

In the first phase of the rollout, we ensure that key personnel are properly trained and onboarded. This includes:

• Customized Training Sessions: Based on the client’s needs, we provide personalized training that covers the essentials of using their new data solution. Whether it's Power BI dashboards or a cloud data warehouse, we make sure teams know how to navigate the system confidently.
• Hands-On Tutorials: We provide hands-on, step-by-step tutorials that guide users through the most critical features, ensuring they feel empowered to use the new tools effectively.

2. Dedicated Support Team

Throughout the entire 90 days, clients have direct access to BlocBI’s dedicated support team. Our team is ready to assist with:

• Technical Issues: Whether it’s troubleshooting an error, resolving a data pipeline issue, or configuring a report, our support team is available to handle technical concerns quickly.
• Adjustments and Enhancements: We assist with any adjustments needed post-implementation, ensuring the data solution evolves with the client’s business requirements.
• Performance Monitoring: Our team keeps an eye on the system’s performance to make sure everything is running smoothly, allowing clients to focus on their core business.

3. Regular Check-Ins

To ensure ongoing success, BlocBI provides regular check-ins during the 90-day support period:

• Bi-Weekly Review Calls: Every two weeks, we hold a review session with the client to discuss their experience, identify any challenges, and review system performance.
• Proactive Problem Solving: These check-ins allow us to proactively address any issues before they become major problems, making sure the solution continues to provide value.

4. Ongoing Analytics and Reporting

During the 90 days, we help clients leverage their data solutions to the fullest:

• Regular Report Updates: We assist with configuring or updating key reports to ensure that stakeholders are getting the most relevant and actionable insights.
• Optimizing Dashboards: If the client’s requirements change, we work with them to adjust or refine their dashboards for better performance and clarity.

5. Post-Rollout Planning

As the 90-day support period comes to a close, we help clients develop a plan for maintaining and scaling their data solution:

• Long-Term Roadmap: We assist in creating a roadmap that outlines how the data solution can evolve over time, ensuring it continues to meet the client’s business needs.
• Handover to Internal Teams: If the client prefers, we work with their internal teams to transition full ownership of the system. This includes additional training for administrators and IT staff to manage the solution independently.

How BlocBI’s 90-Day Support Package Benefits Clients

Clients who opt for BlocBI’s 90-day support package enjoy several key benefits:

• Peace of Mind: Knowing they have expert guidance during the critical first few months eliminates the fear of failure or missteps during rollout.
• Faster Adoption: Our training sessions and hands-on support ensure that teams adopt the new solution quickly and confidently, maximizing ROI from day one.
• Ongoing Flexibility: With regular check-ins and a dedicated support team, clients have the flexibility to make adjustments and fine-tune their solution as they become more familiar with it.
• Reduced Risk: By having direct access to expert support and proactive problem-solving, clients can avoid common pitfalls and ensure that their data solution delivers immediate and long-term value.

Conclusion

BlocBI’s 90-day support package ensures that clients aren’t left to navigate the complexities of a data solution rollout on their own. From initial onboarding to regular check-ins and technical support, we provide everything needed to ensure a smooth and successful implementation. If you're ready to get started with data solutions but want assurance that your rollout will go smoothly, BlocBI is here to support you every step of the way.

Contact us today to learn how our 90-day support package can make your data solution rollout a success.